Support Services

Support Services

Our experienced technical specialists and quick response times help you achieve optimal equipment performance.

 

Service Account Management

Direct communication enables us to meet your needs effectively and expedite critical issues when the need arises. Our dedicated Service Account Managers (SAMs) are your link to our onshore support network. As the single point of contact for both your rigs in operation and our internal technical support teams, our SAMs provide advice and a unique doorway to our global expertise and competence. Our SAMs expedite requests as efficiently as possible, and give you the personal attention and partnership required to resolve your issues.

Our myDrilling™ is an interactive, web-based communication platform developed by MHWirth for our customers. It shows on-going correspondence and accurate information to your rig crew at the right time.

Benefits

Our SAMs connect the right resources together to solve the challenges you face during operations

Global Operational Support Center

Our technical support teams are available 24/7 to provide you with the support you need to keep your rigs operational. We provide first line technical support for critical issues on your current rig fleet and our 24/7 manned support center provides remote diagnostic service, online fault finding and troubleshooting to you from our global technical service hubs.

Benefits

Our technical support is available for  you 24 hours a day, 7 days a week

Alerts & Bulletins

HSE Alerts
Health, safety and environment (HSE) alerts are issued to inform all users and operators of MHWirth equipment about potential hazards which may occur when using the equipment.

HSE Bulletins
Health, safety and environment bulletins are issued to inform all users and operators of MHWirth equipment about matters that may represent a potential HSE hazard, where precautions may be needed or where actions may need to be taken to avoid an accident or operational shutdown.

Product Bulletins
Product bulletins are issued to inform all users and operators of MHWirth equipment about new parts and components, technical operational and HSE improvements on MHWirth equipment.

 

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